FREQUENTLY

ASKED QUESTIONS

Where is The Seraya located?

The Seraya is located on Seraya Kecil Island, which is approximately 9km north of Labuan Bajo, Flores. 

What is the closest airport? 

Komodo Airport, Labuan Bajo. Once you have left the airport it is a 5 minute drive to the jetty where our transfer boat departs.

How do I get to Labuan Bajo? 

There are direct flights from Bali, Lombok, Surabaya and Jakarta from the west and Kupang for those traveling from further east. Check with Lion Air, NAM Air, Garuda Indonesia, Air Asia or Batik Air for flight schedules. 

Please note the flight times are subject to change without prior notification and we recommend that you purchase travel insurance to avoid any difficulties.

 

Do you organise flights? 

We do not organise flights for our guests. We are always happy to answer any questions however we do not offer packages including flights.

 

What is the transfer schedule? 

Our complimentary transfer shuttle for check-ins depart Labuan Bajo at 1100 and at 1630, and the complimentary shuttle for check-outs depart Seraya at 0800 and at 1400 . This is our wooden transfer boat. Please note the time may change without prior notice.

We strongly recommend scheduling flights arriving in Labuan Bajo before 1200pm.

 

Do the transfers cost extra? 

Transfers requested outside of the schedule incur an extra fee per boat per trip:

  • Wooden Boat (50 minutes)

    • IDR 400.000++ per person on sharing basis

    • IDR 1.600.000++  per boat on private basis

  • Speedboat (20 minutes)

    • IDR 800.000++ per person on sharing basis

    • IDR 2.400.000++ per boat on private basis

 

How do I get to the hotel? 

Guests flying in may opt for an airport pickup, this is free for direct bookings. Depending on the time, our staff will either escort you straight to the transfer boat or to our partner cafe Bamboo Cafe. Once the boat is ready we will then escort you to the jetty and you will be on your way. 

What if I’m already in Labuan Bajo? 

Guests who have already been staying in Labuan Bajo are requested to meet us at Bamboo Cafe at 1030/1600 and we will escort you to the harbour for the morning transfer. We do not offer hotel pick up.

 

Can I speak to anyone in person in Labuan Bajo? 

If you have any queries before your stay with us at The Seraya, please ask a staff member at Bamboo Cafe to contact us directly. We will arrange for someone to come and meet you.

 

Is there a minimum night stay? 

Yes, we have a minimum two-night-stay policy. One night is not enough to enjoy the beautiful island. Please note that a one-night stay will incur a 30% surcharge. 

 

Are you open all year round?

No we are not, we close for the month of February due to inclement weather and rough seas between Seraya Kecil and Labuan Bajo. 

 

What is the usual climate?

The climate is tropical, hot all year round, with a muggy monsoon season from December to March, and a dry season from May to September. The tropical rains fall in the form of showers or thunderstorms, maybe intense, but usually short-lived, therefore after a short time they give way to the sun, even in the rainy season.

Temperatures are high and quite uniform throughout the year. The least hot period is from June to August. From September to November, and sometimes from mid-August, the hottest period of the year occurs, when the temperature can reach 35/37 °C (95/99 °F). In the rainy season, on the other hand, high relative humidity makes the heat muggy. 

 

Do you organise trips into Komodo National Park? 

Yes, we have a speedboat and a liveaboard which can take you into Komodo National Park. Please contact us for further information. 

 

Do you offer diving expeditions? 

We offer different types of excursion/tours. Please contact our recreation staff for further information. 

 

Do you have good locations for snorkeling nearby the resort?

Our house reef is the best place to snorkel right in front of the property.  You may get in and out from the wooden ladder located at the main jetty. Do not start off from the beach as there are sea urchin , delicate and pristine corals around the shallow waters.

 

Are children allowed?

Yes we have hosted families with kids of all ages. Parents with children are expected to monitor their safety and well being around the resort and on any boat excursions. We do not offer babysitter/nanny service and do not have a kids club. We can organise special kids meals and meal times for families wanting to stick to a familiar meal schedule. 

 

How many people can fit in the bungalow and how much do extra beds cost? 

Extra beds are available for all room types, however maximum room capacities are restricted to three (3) persons,two (2) adults and one (1) child or one (1) adult and two (2) children. Prices are as follows: 

  • No mattress or cot for ages 0-2: Free of charge

  • No mattress ages 3-12: Free of charge

  • Cot for ages 0-3: Free of charge

  • Mattress for children (below 12): IDR 250.000++

  • Mattress for adults (over 12): IDR 250.000++

Mattress size is 90cm x 200cm.The Seraya reserves the right to refuse entry to any additional guest exceeding the maximum occupancy. 

 

Could you please explain the meal plan and the type of menu offered?

We offer an a la carte menu and you may upgrade your meal plan to a full board. 

  • Breakfast is served between 0700-1000

  • Lunch is predominantly Indonesian style served between 1200-1400

  • Afternoon-tea is served between 1500-1600

  • Dinner is a fusion of western and Indonesian between 1900-2100 


What if I have certain dietary requirements? 

We can work around all dietary requirements based on preferences such as vegan or vegetarianism, or any allergies and intolerances including coeliacs. Please advise us upon booking. 

 

Are beverages included? 

No. Rest assured, we offer a complimentary bottle of water in the room, replenished everyday by our housekeeping team.

 

What is included? 

Transfers upon check in and check out, breakfast, as well as all snorkelling gear and kayaking equipment. 

 

Please advise on the method of payment?

● Transfer payment to:

             Account Name: PT.Seraya Beach Secret Resort

             Bank Name: Bank Mandiri

             Account No.: 161-000-2080-393

             Address: Branch Kupang, Jl.Urip Suomoharjo No.16, Solor - Kelapa Lima - NTT -             Indonesia

             Currency: IDR

             Swift Code:        BMRIIDJA

● Major credit card such as Visa and Mastercard are accepted

 

What is the booking policy? 

To be confirmed, all bookings must be fully pre-paid prior to the arrival.

 

What is the cancellation/ no-show policy?

In case of cancellation or no-show, a written notification by email with subject to approval of The Seraya Beach management.

To avoid any cancellation fees, the below conditions must be respected:

● From 1 (one) to 3 (three) rooms: a written notification must be received up to 14 days prior to the guest’ arrival. If fail to do so, the first night will be charged for all the rooms booked

● From 4 (four) to 10 (ten) rooms: a written notification must be received up to 21 days prior to the guest’ arrival. If fail to do so, the full length of stay will be charged for all the rooms booked

● Above 10 (ten) rooms: a written notification must be received up to 30 days prior to the guest’ arrival. If fail to do so, the full length of stay will be charged for all the rooms booked

Do we need to bring cash? 

Yes, please be advised that trips into Komodo National Park do not include park fees. These are payable by cash only during the trip. 

What is the best currency to bring and do you accept any other currencies?

Indonesian Rupiah is the only currency we accept. 

 

Do you have WIFI? 

We DO NOT have wifi services on the island. We encourage guests to ‘switch off’ and enjoy the natural surroundings. Digital detox! 

 

Do you have TV in rooms?

We do not have any TVs in the hotel. We are focused on blending the natural and luxurious, however we feel that our incredible location offers enough entertainment for our guests. 

 

Do you provide laundry services? 

We do not provide any laundry services in the resort. 

 

Is there mobile phone coverage?

Telkomsel Mobile phone coverage can be quite fickle on the island. Some days it is uninterrupted all over the resort and some days you will have to wander up the hill behind our accommodation to find connection. 

 

Do you provide snorkelling and water activities equipment? 

Yes! We offer all guests are provided with snorkelling gear, SUP boards and kayaks to explore our exquisite house reef and neighbouring islands. Please be advised that we do not provide kids’ masks and fins so please bring your own. Guests are required to sign a safety waiver upon check in. 

 

Is snorkelling safe? 

Yes. As with any tropical reef, the number one rule is to avoid touching anything or standing anywhere even if it appears to be a sandy patch. There are no aggressive threats and following these rules will avoid any small injuries associated with stings, cuts or bites. 

 

Do you have mosquito nets in the room?

All bungalows are air-conditioned and equipped with mosquito nets, mosquito repellent and insect spray. 
 

Is there malaria or dengue fever on the island?

For the majority of the year, Seraya Kecil receives little to no rainfall meaning there are almost no mosquitos between the end of March and start of December. During the wet season we do commonly experience more mosquitos. We recommend you speak to your doctor prior to travels. 

 

What medical facilities are available on the island? 

The hotel is equipped with standardised first aid kit. We recommend any guests with previously known medical conditions to bring with them any necessary medication. Evacuation procedure from the island is in place to take any guests back to Labuan Bajo in an emergency situation.











 

If you have any further questions please do not hesitate to contact us via email: 

Individual booking: info@theseraya.com     

Corporate: om@theseraya.com     gm@theseraya.com

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AFFORDABLE | TROPICAL ADVENTURE | PRIVATE SOLITUDE | LOW-IMPACT | ECO-FRIENDLY | PEACEFUL ESCAPE | BOUTIQUE ISLAND RESORT

K O M O D O  |  I N D O N E S I A

info@theseraya.com

Seraya Kecil, Komodo, East Nusa Tenggara, Indonesia 

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