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FREQUENTLY ASKED QUESTIONS
GETTING HERE
THE RESORT
ACCOMMODATION
ACTIVITIES & EXPERIENCES
PAYMENTS & POLICIES
The Seraya is located on Seraya Kecil Island, approximately 9km north of Labuan Bajo, Flores. 8.4122° S, 119.8701° E
Google Maps: https://maps.app.goo.gl/gDovtoxCW8JxY4daA
Komodo International Airport, Labuan Bajo. Once you have left the airport it is a five minute drive to the jetty where our transfer boat departs.
There are direct flights to Labuan Bajo from Ende, Kupang, Denpasar, Lombok, Surabaya and Jakarta, as well as international direct flights from Singapore and Kuala Lumpur. Check with Lion Air, NAM Air, Garuda Indonesia, Air Asia or Batik Air for flight schedules.
Please note flight times are subject to change without prior notification. We recommend purchasing travel insurance to avoid any difficulties.
We do not organise flights for our guests. We're always happy to answer questions, however we do not offer packages that include flights.
We offer complimentary airport pick up and drop off as well as complimentary island transfers within the following schedule:
Check in: depart Labuan Bajo at 11am & 2pm
Check out: depart The Seraya at 10am & 1pm
Please consider this schedule when booking flights and other travel arrangements.
Transfers required outside of these times will incur an extra fee:
Wooden Boat: IDR 2,000,000++ per boat per trip
Speed Boat: IDR 3,000,000++ per boat per trip
Please note that as a complimentary service, The Seraya Resort has strict boat departure times from both Labuan Bajo and the resort. Whilst we extend flexibility where possible, we cannot be accountable for flight delays. If a flight is delayed by more than 20 minutes, the transfer boat will depart Labuan Bajo regardless. Any private transfer required as a result will be at the expense of the guest. We highly recommend allowing ample time before departure.
We offer a complimentary airport pick up and drop off for all guests. Depending on your arrival time, our staff will escort you directly to the transfer boat or to our Seraya Transit Cafe (Jl Bidadari No. 19, Labuan Bajo) to wait until departure. Once the boat is ready, we'll escort you to the jetty and you'll be on your way.
Seraya Transit Cafe:
Guests already in Labuan Bajo are welcome to make their own way to Seraya Transit Cafe (Jl Bidadari No. 19, Labuan Bajo) by 10:30am or 1:30pm and we will escort you to the harbour for the transfer.
Pick up or drop off to and from other locations or hotels in Labuan Bajo is available for an additional charge of IDR 150,000 per way, per car (maximum 4 people per car).
If you have any queries before your stay, please ask a staff member at Seraya Transit Cafe (Jl Bidadari No. 19, Labuan Bajo) to contact us directly and we will arrange for someone to come and meet you.
Alternatively you can Whatsapp out team:
Reservations: +62 821 4610 9549
Emergency: +62 812 3752 0454
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