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Where is The Seraya located?

The Seraya is located on Seraya Kecil Island, which is approximately 9km north of Labuan Bajo, Flores. 8.4122° S, 119.8701° E

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What is the closest airport? 

Komodo International Airport, Labuan Bajo. Once you have left the airport it is a 5 minute drive to the jetty where our transfer boat departs.

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How do I get to Labuan Bajo? 

There are direct flights from Bali, Lombok, Surabaya and Jakarta from the west and Kupang for those traveling from further east. Check with Lion Air, NAM Air, Garuda Indonesia, Air Asia or Batik Air for flight schedules. International flight commencing in 2024.

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Please note the flight times are subject to change without prior notification and we recommend that you purchase travel insurance to avoid any difficulties.

 

Do you organise flights? 

We do not organise flights for our guests. We are always happy to answer any questions however we do not offer packages including flights.

 

What is the transfer schedule? 

We offer complimentary airport pick up and drop off as well as complimentary island transfers within the following schedule:

• Upon check in depart Labuan Bajo at 11 AM & 2 PM

• Upon check out depart The Seraya at 10 AM & 1 PM

Please consider this schedule when booking flights and other travel arrangements.

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Transfers required outside of this schedule will incur an extra fee:

• Wooden Boat : IDR 1,500,000++ per boat per trip

• Speed Boat : IDR 2,500,000++ per boat per trip

 

As a complimentary service The Seraya Resort has strict boat scheduled departure times from both Labuan Bajo and The Seraya Resort. Whilst we do extend flexibility where possible, we can not be accountable for flight delays and arrivals. In the instance where flights are delayed more than 20 minutes the transfer boat will depart Labuan Bajo regardless of the circumstances. If a private transfer is needed it is at the expense of the late arrival guest. We highly recommend that all guests give themselves ample time pre-departure for the resort.

 

How do I get to the hotel? 

Guests flying in may opt for an airport pickup, this is free for direct bookings. Depending on the time, our staff will either escort you straight to the transfer boat or to our partner cafe Bamboo Cafe. Once the boat is ready we will then escort you to the jetty and you will be on your way. 

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What if I’m already in Labuan Bajo? 

Guests who have already been staying in Labuan Bajo are requested to meet us at Bamboo Cafe at 10:30am/1.30pm and we will escort you to the harbour for the morning transfer. We do not offer hotel pick up.

 

Can I speak to anyone in person in Labuan Bajo? 

If you have any queries before your stay with us at The Seraya, please ask a staff member at Bamboo Cafe to contact us directly. We will arrange for someone to come and meet you.

 

Is there a minimum night stay? 

Yes, we have a minimum two-night-stay policy during high and or peak season period.

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Are you open all year round?

No we are not, we close for the month of February due to inclement weather and rough seas between Seraya Kecil and Labuan Bajo. 

 

What is the usual climate?

The climate is tropical, hot all year round, with a muggy monsoon season from December to March, and a dry season from May to September. The tropical rains fall in the form of showers or thunderstorms, maybe intense, but usually short period of time, then giving way to the sun, even in the rainy season.

Temperatures are high and quite uniform throughout the year. The least hot period is from June to August. From September to November, and sometimes from mid-August, the hottest period of the year occurs, when the temperature can reach 35/37 °C (95/99 °F). In the rainy season, on the other hand, high relative humidity makes the heat muggy. 

 

Do you organise trips into Komodo National Park? 

Yes, we have a speedboat and a liveaboard which can take you into Komodo National Park. Please contact us for further information. 

 

Do you offer diving expeditions? 

We can help arrange diving trips through third party operators. Please contact our recreation staff for further information. 

 

Do you have good locations for snorkelling nearby the resort?

Our house reef is the best place to snorkel right in front of the property.  You may get in and out from the wooden ladder located at the main jetty. Do not start off from the beach as there are sea urchin , delicate and pristine corals around the shallow waters.

 

Are children allowed?

Yes we have hosted families with kids of all ages. Parents with children are expected to supervise their safety and well being around the resort and on any boat excursions. We do not offer babysitter/nanny service and do not have a kids club. We can organise special kids meals and meal times for families wanting to stick to a familiar meal schedule. 

 

How many people can fit in the bungalow and how much do extra beds cost? 

3 people with additional chargeable 1 extra bed for the 3rd person as mention below (extra bed charge is inclusive with breakfast) 
2 adults with 2 children (1 child under3yo can sleep on existing bedding and 3-11 yo of age with an additional chargeable 1 extra bed)
When an extra bed is brought into the guest room, the applicable extra bed charges shown in below will always apply.

 

Room capacities vary on bungalow type:

• Absolute Beachfront Bungalows: 2 pax only - No extra beds

• Absolute Beachfront Family Bungalows: 4 pax - No extra beds

• Hillside Garden Bungalows & Canopy Seaview Bungalows: 2 pax with an option for 1 extra bed (maximum 2 adults & 1 child)

 

 

Extra bed prices are as follows: 

• Complimentary cot for babies (aged 1-3)

• Extra beds for children (aged 3 -11yo) IDR 1.000.000++ per unit per night
  Extra beds (guests aged 11yo and above) IDR 1.300.000++ per unit per night

 

The extra bed cost covers all standard inclusions (airport pickup, island transfers, complimentary breakfasts, water activity gear). All extra guests must be booked in with an extra bed. The Seraya reserves the right to refuse entry to any additional guest exceeding the maximum occupancy.

What if I have certain dietary requirements? 

We can work around all dietary requirements based on preferences such as vegan or vegetarian, or any allergies and intolerances including coeliacs. Please advise us upon booking. 

 

Are beverages included? 

No. Rest assured, we offer a complimentary bottle of water in the room, replenished everyday by our housekeeping team.

 

What is included? 

Airport pick up and drop off, island transfers upon check in and check out, complimentary breakfast, as well as all snorkelling gear and kayaking equipment. 

 

Please advise on the method of payment?

● Transfer payment to:

             Account Name: PT.Seraya Beach Secret Resort

             Bank Name: Bank Mandiri

             Account No.: 161-000-2080-393

             Address: Branch Kupang, Jl.Urip Suomoharjo No.16, Solor - Kelapa Lima - NTT -             Indonesia

             Currency: IDR

             Swift Code:        BMRIIDJA

● Major credit card such as Visa and Mastercard are accepted

 

What is the booking policy? 

To be confirmed, all bookings must be fully pre-paid prior to the arrival.

 

What is the cancellation/ no-show policy?

In case of cancellation or no-show, a written notification by email with subject to approval of The Seraya Beach management.

To avoid any cancellation fees, the below conditions must be respected:

● From 1 (one) to 3 (three) rooms: a written notification must be received up to 14 days prior to the guest’ arrival. If fail to do so, the first night will be charged for all the rooms booked

● From 4 (four) to 10 (ten) rooms: a written notification must be received up to 21 days prior to the guest’ arrival. If fail to do so, the full length of stay will be charged for all the rooms booked

● Above 10 (ten) rooms: a written notification must be received up to 30 days prior to the guest’ arrival. If fail to do so, the full length of stay will be charged for all the rooms booked

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Do we need to bring cash? 

Yes, please be advised that trips into Komodo National Park do not include park fees. These are payable by cash only during the trip. 

What is the best currency to bring and do you accept any other currencies?

Indonesian Rupiah is the only currency we accept. 

 

Do you have WIFI? 

We DO NOT have wifi services on the island. We encourage guests to ‘switch off’ and enjoy the natural surroundings. Digital detox! 

 

Do you have TV in rooms?

We do not have any TVs in the hotel. We are focused on blending the natural and luxurious, however we feel that our incredible location offers enough entertainment for our guests. 

 

Do you provide laundry services? 

We do provide any laundry services by a third party outside the Resort.
 

Is there mobile phone coverage?

Telkomsel Mobile phone coverage can be quite fickle on the island. Some days it is uninterrupted all over the resort and some days you will have to wander up the hill behind our accommodation to find connection. 

 

Do you provide snorkelling and water activities equipment? 

Yes! We offer all guests are provided with snorkelling gear, SUP boards and kayaks to explore our exquisite house reef and neighbouring islands. Please be advised that we do not provide kids’ masks and fins so we encourage guest to bring your own. Guests are required to sign a safety waiver upon check in. 

 

Is snorkelling safe? 

Yes. As with any tropical reef, the number one rule is to avoid touching anything or standing anywhere even if it appears to be a sandy patch. There are no aggressive threats and following these rules will avoid any small injuries associated with stings, cuts or bites. 

 

Do you have mosquito nets in the room?

All bungalows are air-conditioned and equipped with mosquito nets, mosquito repellent and insect spray.

 

What medical facilities are available on the island? 

The hotel is equipped with standardised first aid kit. We recommend any guests with previously known medical conditions to bring with them any necessary medication. Evacuation procedure from the island is in place to take any guests back to Labuan Bajo in an emergency situation.

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If you have any further questions please do not hesitate to contact us.