TERMS & CONDITIONS

KOMODO REOPEN SPECIAL PROMO
To celebrate the reopening of Komodo National Park, all stays before 31 October 2020 are offered 20% discount on Komodo National Park Tours. 
 
Tours are available onboard Wahoo Speedboat or Dalliance Cruiser. Private charter or shared trips, subject to availability. Speedboat tours: Full Day or Half Day. Dalliance: Full day only. 
 
INCLUSIONS: 
- Experienced Guide 
- Filtered water and iced tea 
- Lunch box (speedboat), Breakfast and lunch spread (Dalliance)
- Snorkelling Gear 
EXCLUSIONS: 
- Park fees 
- Extra soft drinks/alcohol
Resort tours terms and conditions apply. 
ISLAND GETAWAY PROMO

 

Product is a voucher. Buy now, stay later. Purchasing a voucher does not imply an immediate reservation at The Seraya. Vouchers must be redeemed directly with The Seraya only. Third-party reservations via agents and OTA (online travel agents) are not eligible for voucher usage. 

Full payment is required upon purchasing voucher/s. Initial limited release of vouchers are numbered 001-200. Vouchers cannot be redeemed for cash at The Seraya. Vouchers are transferable as gifts. Purchasing party may receive a follow up email in the case of a transferred voucher.

Special offer costs IDR 2,500,000++/night. Minimum two consecutive nights mandatory. This voucher is based on double occupancy only. Extra beds for children are at an additional cost and pertain to our regular hotel terms and conditions outlined below. 

Vouchers are non-refundable and non-amendable.

 

INCLUSIONS: 

- Premium beachfront bungalows for TWO guests 

- Airport car pickup service 

- Boat transfers 

- Welcome drink

- Daily Breakfast for TWO 

- Afternoon tea between 3 and 4pm for TWO

- Water activity gear: masks, snorkels, kayaks and SUPs 

EXCLUSIONS:
- Tax & service 

Initial release sale dates run from 25 August 2020 until 30 September 2020. Vouchers are valid for stays between 01 September 2020 and 31 December 2021. 

Stays between 01 September and 31 October 2020 will receive 20% off Komodo Tours.

Non-applicable voucher dates are at the discretion of the hotel and include certain public holidays including but not restricted to the week between Christmas and New Years Day 2020/2021. 

Resort booking Terms and Conditions apply.

SAVE NOW STAY LATER VOUCHER TERMS & CONDITIONS
(OFFER NOW CLOSED)

Product is a voucher. Purchasing a voucher does not imply an immediate reservation at The Seraya. Vouchers must be redeemed directly with The Seraya only. Third-party reservations via agents and OTA (online travel agents) are not eligible for voucher usage. 

Full payment is required upon purchasing voucher/s. Initial limited release of vouchers are numbered 001-200. Vouchers cannot be redeemed for cash at The Seraya. Vouchers are transferable as gifts. Purchasing party may receive a follow up email in the case of a transferred voucher.

Voucher costs IDR 5,000,000. This voucher is based on double occupancy only. Extra beds for children are at an additional cost and pertain to our regular hotel terms and conditions outlined below. 

Vouchers are non-refundable and non-amendable.

 

INCLUSIONS: 

- TWO night stay in premium beachfront bungalows for TWO guests 

- Airport car pickup service 

- Boat transfers 

- Welcome drink

- Daily Breakfast for TWO 

- Afternoon tea between 3 and 4pm for TWO

- Water activity gear: masks, snorkels, kayaks and SUPs 

Initial release sale dates run from 01 June 2020 until 08 August 2020.Vouchers are valid for stays between 01 July 2020 and 31 July 2021. 

Stays between 01 July and 30 September 2020 will receive ONE EXTRA NIGHT FREE. 

Voucher holders receive 20% discount on relevant room rates for extended stays beyond the allocated 2 nights. Subject to availability. 

Non-applicable voucher dates are at the discretion of the hotel and include certain public holidays including but not restricted to the week between Christmas and New Years Day 2020/2021. 

Resort booking Terms and Conditions apply.

 

 

HOTEL TERMS & CONDITIONS

INTERNET CONNECTION

The Seraya does not provide any internet connection in the whole premises.

 

OFFICIAL DOCUMENTS TO PROVIDE

In order to comply with government regulations, your ID card or passport must be submitted upon check in at our hotel. Copies of identification will then be submitted to the relevant government offices.

 

RATES 

All rates are quoted in Indonesian Rupiah currency, plus tax and service charge. Rates may increase without notice. Rates as advertised on the The Seraya website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion, however will honour price quotes provided they are still valid. . 

 

MINIMUM STAY

The Seraya has a minimum-stay policy of 2 nights with respect to advertised room rates. Guests requesting single-night stays may contact us directly: info@theseraya.com. Single-night stays incur a 30% surcharge, non-negotiable. 

 

INCLUSIONS

Room rates are based on double occupancy and include complimentary airport transfer upon check in and check out, island transfer upon check in and check out (please see schedule below), breakfast, all snorkelling gear, SUP boards and kayaking equipment. 

 

AIRPORT TRANSFER

Airport pick up and drop off upon check in and check out is complimentary.

 

HOTEL PICK UP

We do not offer hotel pick up. Guests who are already in Labuan Bajo are required to rendezvous at our partner cafe, Bamboo Cafe, located centrally on Jalan Soekarno Hatta. Meeting time is 1000/1030 in time for the first island transfer. Guests will be met by a member of staff and brought to the harbour for transfer to the island. 

TRANSFER SCHEDULE

Complimentary island transfer schedule is as follow: 

  • Check in: Kampung Ujung Labuan Bajo to Seraya Kecil Island - Departs: 1100 and 1630 

  • Check out: Seraya Kecil Island to Kampung Ujung Labuan Bajo - Departs: 0800 and 1400 

 

Guests requiring transfers outside of this schedule can request an extraordinary transfer to which fees apply. 

 

Early/late transfers are charged per boat per trip at:

  • Wooden Boat (50 minutes)

    • IDR 400.000++ per person on sharing basis

    • IDR 1.600.000++  per boat on private basis

  • Speedboat (20 minutes)

    • IDR 800.000++ per person on sharing basis

    • IDR 2.400.000++ per boat on private basis

 

Boat transfers are subject to prevailing conditions, and while we will always do our best to get all guests to and from the island on schedule, we occasionally need to make judgement calls that may require making a check out earlier than requested or, in the case of seriously delayed arriving flights, a night in Labuan Bajo. 

 

We strongly recommend scheduling flights arriving in Labuan Bajo before 1200pm.

 

Please note that our boats only operate during day time. 

 

The latest departure time from Kampung Ujung Labuan Bajo is at 1630.

 

The Seraya is not responsible for weather conditions, personal emergencies, or schedule changes.

 

CHILDREN

The Seraya is a child-friendly hotel with plenty of activities to stimulate kids of all ages. Individuals above the age of 12 are considered adults. 

Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. Children less than 4 years old will get free of charge breakfast and less than 12 years old get 50% off the adult price  

As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times.  

 

For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.  

 

Children under the age of 13 are not allowed in the swimming pool without being accompanied and supervised by their parent/guardian/chaperone. 

 

Guests’ should also note the hotel does not offer babysitting services and there is no kids club. 

 

We do not stock kid-sized snorkelling gear; guests are encouraged to bring their own. 

 

We do however, provide a kids menu and special dining arrangements may be made. 

 

EXTRA BEDDING

Extra beds are available in Canopy Bungalow and Hillside 2 Single Beds Bungalow, however maximum room capacities are restricted to 2 (two) adults and 1 (one) child under 12 years old or 1 (one) adult and 2 (two) children age 12 years old and under.

Prices are as follows: 

  • No mattress or cot for ages 0-2: Free of charge

  • No mattress ages 3-12: Free of charge

  • Cot for ages 0-3: Free of charge

  • Mattress for children (below 12): IDR 250.000++

  • Mattress for adults (over 12): IDR 250.000++

 

The Seraya reserves the right to refuse entry to any additional guest exceeding the maximum occupancy. 

 

TOTAL BUYOUTS & GROUP BOOKINGS

Please contact: om@theseraya.com and gm@theseraya.com for further information. 

 

BOOKING PROCESS

  • All reservations should be made in writing, including first and last name, arrival date, departure date, address, email address.

  • All reservations are subject to availability and acceptance by the hotel at the time of booking.

  • Reservation can be made directly to: info@theseraya.com

  • To be confirmed, all reservations must be fully pre-paid prior to the arrival and accordingly to the payment schedule. 

  • We accept payment by credit card (Visa and Master Card) and bank transfer. A copy of bank transfer should be forwarded to the hotel as a proof of payment. 

  • In case of any payments not done on time, the rooms will be automatically released.

  • The Seraya is not responsible for weather conditions, personal emergencies, or schedule changes.

CANCELLATION POLICY

In case of cancellation, a written notification by email with subject to approval of the hotel.

 

To avoid any cancellation fees, the below conditions must be respected:

  • A written notification must be received up to 45 days prior to the arrival. 

If fail to do so, the full length of stay will be charged

  • Cancellation up to 45 days before arrival date: Full Refund (IDR1.500.000 administration fee apply)

  • Cancellation 44 days before arrival date: No Refund

  • Early check out: No Refund

 

NO-SHOW POLICY

In case of No-Show and without cancellation received in the due time:

  • The full length of stay will be charged and the balance of your reservations will be cancelled

 

LATE ARRIVALS & EARLY DEPARTURES

Guests experiencing any itinerary changes including delays or early departures will not receive refunds on shortened stays. Guests are encouraged to take out travel insurance to ensure they are covered in the event of flight cancellation/delays or natural disasters impeding their stay at The Seraya.  

 

The Seraya is not responsible for weather conditions, personal emergencies, or schedule changes.

 

WATER ACTIVITIES & TRIPS

Snorkelling and kayaking are enjoyed by all guests at The Seraya, it is important for guests to be aware of tides and currents when exploring our own and neighbouring islands. Guests are requested to speak with management if they are unsure of conditions and to alert our staff when taking trips. Snorkelling can be a strenuous activity. Please use caution and inform our crew of any medical conditions. 

 

 

Expeditions into Komodo National Park are guided by The Seraya staff.  It is important to inform all relevant staff of any medical conditions or concerns. Komodo National Park and its surroundings are subject to strong currents and extreme conditions. All visitors to the park are expected to respect the environment by not touching or taking anything, keeping a safe distance from the wildlife and leaving only footprints behind. 
 

DAY PASS

Non-staying guests are welcome to use the hotel facilities provided they fulfil the minimum spend of IDR. 400,000++ per person. There is a minimum reservation of 4 person. The price is included island transfer from/to Kampung Ujung Labuan Bajo – The Seraya, set lunch menu at Bamboo Manta Restaurant with water and ice tea, all snorkelling gear, SUP boards and kayaking equipment. 

 

Guests are welcome to use the pool, ocean swing, reef hammock and sun lounges dotted along the beach.

AGE REQUIREMENT

Guests must be 18 years and older. Guests under the age of 18 must be accompanied by an adult. 

CHECK IN 

Unless otherwise stated in the specific rate plan terms & conditions, check in time is 1400 hours. Early check-in may be requested in advance, but is based on room availability upon arrival. Should guest wish to secure the availability of the accommodation for an early check-in before 1400, the booking should be made and paid for the previous night.

 

CHECK-OUT

Unless otherwise stated in the specific rate plan terms & conditions, check out time is 1100 hours. Extension of check out time until 1800 is subject to space availability and will be charged 50% based on published rate of the day. Check out after 1800 is subject to one night room charge at published rate of the day.

 

PAYMENT

Advance deposit is required upon check-in for personal expenses. Incidental charges must be fully settled prior to departure. Major credit card such as Visa and MasterCard are accepted. Indonesian Rupiah (IDR) is the only currency accepted in the hotel. Checks and foreign currency not accepted.

 

DAMAGE TO HOTEL PROPERTY

The Seraya reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or wilful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, nail-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

 

SAFETY DEPOSIT BOX

Guests are encouraged to keep their valuables in the in-room safe. The hotel shall not be liable for the loss of money or other personal valuables during your stay.​

 

PROHIBITED ITEMS

The following items are not permitted in the Hotel premises:

  • Flammable, explosive or otherwise hazardous materials 

  • Objects emitting a foul odour

  • Unregistered firearms or other weapons 

  • Objects of an unusually large size or in unusually large quantities 

  • Articles related to use in gambling, prostitution, smuggling or other illicit acts

  • Illegal drugs or other articles, the possession of which is prohibited by the laws of Indonesia

The Seraya reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.

 

 

EXCESSIVE NOISE

To ensure all guests enjoy the comfort and safety of the facilities we offer, The Seraya upholds a strict zero tolerance policy towards commotion and excessive noise. Any person found to be on our premises creating excessive noise or otherwise causing a disturbance will be requested to leave the hotel without refund.

 

INAPPROPRIATE BEHAVIOUR

Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by The Seraya, or if any inappropriate behaviour is brought to attention, the hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.

SMOKING

For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, linen, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. 
 
Guests are encouraged to notify guest relation staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the bungalows. Marijuana is prohibited at all times.

CURRENCY, TAX & SERVICE CHARGE

Rates are in Indonesian Rupiah (IDR) and are subject to 21% government tax and service charge, unless otherwise stated. Onsite cash payments may be made in Indonesian Rupiah only.  

 

THIRD-PARTY BOOKING SOURCES

In the case of cancellation or modifications to reservations made through sources other than directly with The Seraya or the hotel website, The Seraya recommends guests first contact their source of booking for assistance before approaching hotel staff.

FORCE MAJEURE

The Seraya cannot accept responsibility or pay any compensation where the performance or prompt performance of the reservation contract is prevented or affected by reason of circumstances which amount to “force majeure”.

 

Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strike, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

 

It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the guests alone shall pay the additional expenses that might be incurred for any change in hotel, following the event of force majeure.

 

This is a non-exhaustive list of general policies upheld by The Seraya. Should you require any clarification on terms not stated here, please contact us directly. 

 

 

CHANGES OR MODIFICATION TO THE HOTEL TERMS AND CONDITIONS
The Seraya reserves the right to amend, modify, change, cancel, vary or add to the above terms and conditions or the arrangements and content featured on our Hotel website at any time without prior notice. Any modification to these terms and conditions that occurs before your departure is considered a part of your reservations agreement with us.

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K O M O D O  |  I N D O N E S I A

info@theseraya.com

Seraya Kecil, Komodo, East Nusa Tenggara, Indonesia 

© The Seraya 2020. ALL RIGHTS RESERVED